Refunds & Cancellation
Last updated: October 29, 2026
Try before you pay
Every account gets 3 free videos (English and Spanish included) before paying anything, so you can decide whether LeaseReel is right for you.
Cancel anytime
LeaseReel Pro is $19 per month and renews automatically every month until you cancel. Cancel in one click from your account page — no calls, no emails. After you cancel you won't be charged again, and you keep access until the end of the month you already paid for.
Refunds
| Situation | Refund |
|---|---|
| Within 7 days of your first payment, and you've made 2 or fewer videos since paying | Full refund, no questions asked |
| You were charged twice, or charged after you cancelled | Always refunded in full |
| LeaseReel didn't work (videos failed to generate) during your paid month | Refunded in full |
| You've made 3 or more videos since paying, or it's been more than 7 days | No refund for the current month — cancel anytime to stop future charges |
Because you can try 3 free videos first and every video is delivered instantly, we don't refund months in which the service was used as described above. You confirm this before you subscribe.
How to request a refund
Use Request a refund on your account page and choose a reason. Most requests are decided automatically within minutes; anything else is reviewed within 2 business days. You can also email hanbi3474@gmail.com. Refunds go back to your original payment method and usually appear within 5–10 business days.
Deleting your account
You can delete your account from your account page at any time. Deleting your account also cancels any active subscription.